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Why Coyle?
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Testimonials
Make Your Franchise Even Better
Want to become a mystery shopping evaluator? Click here to apply.
What resonates with your customers? With our mystery shopping services, you'll know. Eliminate the guesswork and make data-driven decisions. Let Coyle help take your brand to the next level.
Are Your Franchisees Compliant?
Make sure your franchisees maintain brand integrity, uphold purchasing agreements, accurately report financials, and maintain integrity.
We work with all types of franchises including: service businesses, restaurants, hotels, healthcare, real estate and more.
You can't be everywhere, we can.
Learn More About Our Services
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Our Services
Reliable Data Provides Great Insights
A custom-designed audit program is easy to set-up. With minimal franchisor effort, Coyle can construct an actionable program for your brand. ROI is easy to calculate as franchise compliance audit often reveal missed revenue opportunities.
Our Services Include:
Mystery Shopping
The process begins with an understanding of your business. What's important to your customers? What inspires their loyalty? What differentiates your franchise from competitors?
Evaluators will visit your location and rate every aspect of the customer experience, giving you objective, detailed feedback
Quality Assurance Audits
Brand standard audits and comprehensive reviews are available. Coyle's data provides industry benchmarks and insights on best practices.
It allows you to gauge your successes and pinpoint any short-comings. Use it to perfect your operation for breakthrough results.
Market Research
Whether it's a quick survey to gauge customer satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.
Brand Compliance
Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.
We'll evaluate each of your brand's locations to make sure they're upholding your standards.
Want to see how Coyle can help your franchise?
Evaluating Brands Since 1996
Coyle understands franchise operations. From global brands to regional players, we know what works and we've seen the pitfalls first-hand. Whether you have a fast food franchise, handyman business or a global real estate business, we're able to pinpoint issues and develop solutions that will optimize every nuance of your business.
Fortune 500 Companies Trust Coyle
Both large and small brands have trusted Coyle for over 25 years to protect their future. Brands can't always rely on franchisees and individual owners to live up to brand standards. Hire Coyle to make sure they do.
Valuable Data from Skilled Evaluators
Mystery shoppers and auditors are carefully screened and selected based on profiles you determine. They'll blend in with ease while discretely observing your operation. No repeat visits to a location. You determine the criteria you want measured. We provide customizable data, on-point analysis and clear insights that you can translate into actionable results.
25
Years in business
42,000
evaluators worldwide
200,000
evaluations & counting
"Coyle is an excellent partner for anyone who is really serious about exceeding their guests' expectations."
Frank Soto
NoHo Hospitality Group
"We value our long-term relationship with Coyle. They are true professionals in every sense of the word, have terrific analytics and superb customer service. Our executive team counts on their reporting to help us guide our business."
Dan Clay
Fox Restaurant Concepts
