Is Your Fast-Casual Restaurant Delighting Customers?

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Want to see how Coyle can help your fast-casual restaurant?

The best restaurants are constantly improving. They're always looking for ways to enhance the guest experience. Coyle Hospitality Group helps fast-casual restaurants evaluate every facet of their business, fine-tune processes and identify opportunities to wow their customers.

Mystery Shopping

The process begins with an understanding of your business. What's important to your customers? What inspires their loyalty? What differentiates your restaurant from the eatery down the street?

Evaluators will visit your location and rate every aspect of the customer experience, giving you objective, detailed feedback.

Brand Compliance

Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.

We'll evaluate each of your brand's locations to make sure they're upholding your standards.

Why Coyle?

Evaluating Restaurants Since 1996

Coyle understands restaurant operations. From global brands to independents, we know what works and we've seen the pitfalls first-hand. Whether you have a coffee shop, fast food franchise, casual eatery or fine dining establishment, we're able to pinpoint issues and develop solutions that will optimize every nuance of your business.

 

Fortune 500 Companies Trust Coyle

Coyle has performed mystery shopping evaluations for some of the world's most respected names in restaurants, hotels, cruise lines and spas. We're trusted by Fortune 500 companies, including: Yum! Brands (behind KFC, Taco Bell and Pizza Hut), Wolfgang Puck International and Bobby Flay's Bold Foods brand.

 

Valuable Data from Skilled Evaluators

Mystery shoppers are carefully screened and selected based on profiles you determine. They'll blend in with ease while discretely observing your operation. No repeat visits to a location. You determine the criteria you want measured. We provide customizable data, on-point analysis and clear insights that you can translate into actionable results.

 

Interested in hearing more?

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Testimonials

Our Services Include:

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Make Your Fast-Casual Restaurant Even Better

Frank Soto

NoHo Hospitality Group

"Coyle is an excellent partner for anyone who is really serious about exceeding their guests' expectations."
"We value our long-term relationship with Coyle. They are true professionals in every sense of the word, have terrific analytics and superb customer service. Our executive team counts on their reporting to help us guide our business."

Dan Clay

Fox Restaurant Concepts

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See Our Client List

Want to become a mystery shopping evaluator? Click here to apply.

Own a fast-casual restaurant?

Fast-Casual Mystery Shopping

You can trust Coyle to mystery shop your innovative concepts and provide actionable feedback that drives your multi-unit restaurant. Our prompt and thorough analysis help your business whether your next move is updating your menu or opening a new location.

Quality Assurance

Unparalleled consulting services to the
global hospitality industry. 

Marketing Research

Whether you need a quick survey to gauge dining satisfaction or a focus group to vet a new amenity concept, our straightforward analysis based on data provided by professional evaluators gives you actionable insights to take your business to the next level.

Franchise Compliance

More information about this great service
Coyle offers.

Our ServicesWhy Coyle?TestimonialsOur Clients

Reliable Data Provides Great Insights

Hire a Mystery Shopper

What resonates with your customers? With our mystery shopping services, you'll know. Eliminate the guesswork and make data-driven decisions. Let Coyle help take your restaurant to the next level.

Mystery Shopping

The process begins with an understanding of your business. What's important to you customers? What inspires their loyalty? What differentiates your restaurant from the eatery down the street?
 
Our evaluators will visit your location and rate every facet of the customer experience, giving you objective, detailed feedback. 

Quality Assurance

Compare how your fast-casual restaurant measures up against the competition. Coyle's data provides industry benchmarks and insights on best practices.

It allows you to gauge your successes and pinpoint any shortcomings. Use it to perfect your operation for breakthrough results.

Brand Compliance

Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.

We'll evaluate each of your brand's locations to make sure they're upholding your standards.

Market Research

Whether it's a quick survey to gauge dining satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
 
Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.

Quality Assurance

Compare how your fast-casual restaurant measures up against the competition. Coyle's data provides industry benchmarks and insights on best practices.

It allows you to gauge your successes and pinpoint any short-comings. Use it to perfect your operation for breakthrough results.

Market Research

Whether it's a quick survey to gauge dining satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.

Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.

Get Detailed Feedback From a Professional Mystery Shopper