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Why Coyle?
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Testimonials
Make Your Brand Even Better
Want to become a mystery shopping evaluator? Click here to apply.
What resonates with your guests? With our mystery shopping services, you'll know. Eliminate the guesswork and make data-driven decisions. Let Coyle help take your hotel to the next level.
Is Your Hotel Delighting Guests?
Get Detailed Feedback from a Professional Mystery Shopper
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Our Services
Reliable Data Provides Great Insights
If you own or operate a large resort, bed and breakfast, independent or branded hotel, professional mystery shoppers can help you ensure accountability, maintain brand compliance and protect top-box performance.
Our Services Include:
Mystery Shopping
The process begins with an understanding of your business. What's important to your customers? What inspires their loyalty? What differentiates your hotel from the other guys in town?
Evaluators will visit your location and rate every facet of the customer experience, giving you objective, detailed feedback.
Quality Assurance Benchmarking
Compare how your hotel or resort measures up against the brand and competition. Coyle's data provides company and industry benchmarks and insights on best practices.
It allows you to gauge your successes and pinpoint any short-comings. Use it to perfect your operation for breakthrough results.
Market Research
Whether it's a quick survey to gauge dining satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
Eliminate the guesswork. With the right market research, you get actionable insights and can make decisions with confidence.
Brand Compliance
Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.
We'll evaluate each of your brand's locations to make sure they're upholding your standards.
Want to see how Coyle can help your fast-casual restaurant?
Evaluating Hotels Since 1996
Coyle understands hotel operations. From global brands to independents, we know what works and we've seen the pitfalls first-hand. Whether you operate a select service hotel or a luxury resort, we're able to pinpoint issues and develop solutions that will optimize every nuance of your business.
Fortune 500 Companies Trust Coyle
Coyle has performed mystery shopping evaluations for some of the world's most respected names in restaurants, hotels, cruise lines and spas. We're trusted by Fortune 500 companies including Marriott, Four Seasons, IHG and many more.
Valuable Data from Skilled Evaluators
Mystery shoppers are carefully screened and selected based on profiles you determine. They'll blend in with ease while discretely observing your operation. No repeat visits to a location. You determine the criteria you want measured. We provide customizable data, on-point analysis and clear insights that you can translate into actionable results.
20
Years in business
25,000
evaluators worldwide
100,000
evaluations & counting
"Coyle understands the experiential hotel segment. Their method is key to highlighting opportunities for improvement, and plays an essential part in taking guest experience to new heights."
Adriana Marianella
Standard International
