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Why Coyle?
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Testimonials
Make Your Restaurant Better
Want to become a mystery shopping evaluator? Click here to apply.
What resonates with your customers? With our mystery shopping services, you'll know. Eliminate the guesswork and make data-driven decisions. Let Coyle help take your restaurant to the next level.
Before you hire a consultant, talk to us.
Get Detailed Feedback from a Professional Mystery Shopper
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Our Services
Reliable Data Provides Great Insights
The best restaurants are constantly improving. They're always looking for ways to enhance the guest experience. Coyle Hospitality Group helps fast-casual restaurants evaluate every facet of their business, fine-tune processes and identify opportunities to wow their customers.
Our Services Include:
Mystery Shopping
The process begins with an understanding of your business. What's important to your customers? What inspires their loyalty? What differentiates your restaurant from the eatery down the street?
Evaluators will visit your location and rate every aspect of the customer experience, giving you objective, detailed feedback
Turnaround
Restaurants, like many small businesses, face operating issues that can cause significant revenue problems. Unproductive servers, prices that are not competitive, high-overhead and other issues can shut restaurants down, no matter how delicious the food. Create an action plan using the following methods to turn around your restaurant and increase profitability.
Market Research
Whether it's a quick survey to gauge dining satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.
Brand Compliance
Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.
We'll evaluate each of your brand's locations to make sure they're upholding your standards.
Want to see how Coyle can help your fast-casual restaurant?
Evaluating Restaurants Since 1996
Coyle understands restaurant operations. From global brands to independents, we know what works and we've seen the pitfalls first-hand. Whether you have a coffee shop, fast food franchise, casual eatery or fine dining establishment, we're able to pinpoint issues and develop solutions that will optimize every nuance of your business.
Fortune 500 Companies Trust Coyle
Coyle understands restaurant operations. From global brands to independents, we know what works and we've seen the pitfalls first-hand. Whether you have a coffee shop, fast food franchise, casual eatery or fine dining establishment, we're able to pinpoint issues and develop solutions that will optimize every nuance of your business.
Valuable Data from Skilled Evaluators
Mystery shoppers are carefully screened and selected based on profiles you determine. They'll blend in with ease while discretely observing your operation. No repeat visits to a location. You determine the criteria you want measured. We provide customizable data, on-point analysis and clear insights that you can translate into actionable results.
25
Years in business
42,000
evaluators worldwide
200,000
evaluations & counting
"Coyle is an excellent partner for anyone who is really serious about exceeding their guests' expectations."
Frank Soto
NoHo Hospitality Group
"We value our long-term relationship with Coyle. They are true professionals in every sense of the word, have terrific analytics and superb customer service. Our executive team counts on their reporting to help us guide our business."
Dan Clay
Fox Restaurant Concepts
