Baltimore: Adventures in Charm City

Nobody Knows Baltimore Better Than Coyle

For companies that care about their customers in the Baltimore area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Baltimore area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Baltimore area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Baltimore community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Baltimore Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Baltimore, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Baltimore – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Baltimore mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in Charm City

Baltimore offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Baltimore such an incredible city.

Baltimore Hospitality

When you visit Baltimore, you will be pleased to find the wide range of culinary options available to you. If you want to try something that is locally sourced and what they describe as hyper-seasonal, enjoy a meal at Foraged. For something a bit more casual, you can never go wrong by eating at Clavel, a restaurant and bar best known for their street tacos.

Anyone interested in learning more about American history – specifically the city’s role in the Civil War and Francis Scott Key’s creation of the national anthem – should take a tour of Fort McHenry National Monument and Historic Shrine.

At the end of the day, there are several extraordinary classic hotels in Baltimore where you can rest and recharge. Sagamore Pendry combines class and elegance, providing a beautiful and refined experience to its guests. And the Ivy Hotel is one of the best luxury hotels in all of Baltimore. Either one of these locations will promise a memorable stay.

Baltimore Retail

Baltimore is home to big box stores as well as small boutiques, but one of the local favorite shops is one of America’s largest independent record stores – Bill’s Music House. And while we are staying on this independent track, you can also enjoy a great read in the wonderfully eclectic indie bookstore Atomic Books.

Baltimore Real Estate

When you are searching for a home or office to call your own, you will want to work with some of Baltimore’s best realtors. The Bob Lucido Team has been working with homebuyers for many years throughout the greater Baltimore area. If you are searching for residential or commercial space, another great real estate agency is the Christina Elliott Team.

Baltimore Healthcare

When it comes to healthcare in Baltimore, you will find one of the best hospitals not only in the city but in the entire country. Johns Hopkins Hospital is a leader in healthcare and medical treatments, with an adjoining medical school that regularly produces the best doctors, nurses, and specialists in the United States.

Another incredible healthcare facility also comes from a college. The University of Maryland Medical Center has a variety of services for families in and around the Baltimore area.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Baltimore is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Baltimore business, contact us today.

Are you from Baltimore and think you know mystery shopping? Become a mystery shopper in Baltimore.

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