Sales & Telesales Mystery Shopping

Clients can evaluate their sales process from start to finish: from inquiry, to site visit, to closing.

Arm your sales staff with actionable feedback…

With competition high and price of the utmost importance to prospective clients, the sales and telesales training process has become increasingly important.  Your on-site, telesales, and reservations teams hold the key to your ever important top line and can very quickly solidify or lose a lead or prospect.

Coyle provides a unique quality assurance, sales, and telesales training platform that helps measure the sales, telesales, catering sales and reservations process for all industries including hotels, retail, business-to-business, senior living, real estate,  restaurants and more.  Whether you want a phone-call only evaluation; telesales training; a full sales process evaluation including RFP, email correspondence, phone correspondence and site-visit; or something in between, Coyle has a program for you.


  • Sales Mystery Shopping
  • Facilitator Led Sales Training Programs
  • Virtual/Web-based Sales Training
  • Sales Coaching
  • Sales Team Engagement Survey

Coyle Clients Consistently Get:

  • Fully customized measurement programs to suit their needs
  • Referral of experienced and demographically-matched evaluators
  • Dedicated industry professionals committed to their business
  • Relevant, updated scenarios
  • Competitive set benchmarking
  • Dynamic reporting from professional evaluators and trend analysis
  • Audio recording available
  • No start-up costs
  • Worldwide coverage
© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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