Since 1996, Coyle Hospitality has designed and managed customer experience programs for more than 130 organizations across hospitality, food and beverage, cruise, healthcare, retail, real estate, and cannabis.
Coyle’s client list includes global hotel groups such as Four Seasons Hotels and Resorts, Marriott International, Hyatt Hotels Corporation, IHG, Mandarin Oriental Hotel Group, The Ritz-Carlton Hotel Company, Shangri-La Hotels and Resorts, and The Peninsula Hotels. In dining, Coyle has worked with Nobu, Jean-Georges Management, Daniel Boulud / Dinex, Wolfgang Puck International, D&D London, The Cheesecake Factory, and P.F. Chang’s China Bistro. Cruise clients include Royal Caribbean Cruise Lines, Celebrity, Carnival, Azamara, and Tauck River Cruises.
The organizations below represent brands Coyle has served across its history. Program scope, duration, and services vary by client.
- 21c Museum Hotels
- Ace Hotels
- Al Safwah Tower Dar Al Ghufran Hotel
- Aloft Hotels
- Andre Balazs Properties
- Baha Mar
- Benchmark Hospitality International
- Blue Diamond Hotels and Resorts
- Casino Del Sol Resort
- Cayuga Collection
- Charlestowne Hotels
- Chesapeake Hospitality Group
- Cliff House Maine
- Condado Vanderbilt Hotel
- Conrad Miami
- Cote Family Destinations
- Crowne Plaza
- Denihan Hospitality Group
- Dolce Hotels and Resorts
- Dolphin Bay Resort & Spa
- Dusit Thani Guam Resort
- Duxton Hotel
- Eaton Hotels
- ECD Company
- El Cid Resorts
- Embassy Suites
- Enchantment Resort
- Exclusive Resorts
- Fairmont Hotels and Resorts
- Fountainbleau Miami Beach
- Four Seasons Hotels and Resorts
- Ganesvoort Hotel Group
- Graduate Hotels
- Grand Pacific Resorts
- Guy Harvey Outpost
- Hacienda Beach Club and Residences
- Harvard Club
- Hersha Hospitality Group
- Highgate Hotels
- Hilton Grand Vacation Clubs
- Hotel Schweizerhof
- Hyatt Hotels Corporation
- IHG
- Inn on Biltmore Estate
- Kalahari Resorts
- Karisma Hotels
- Kempinski Hotels
- Kimpton Hotels & Restaurants
- Lefay Resorts
- Loews Hotels
- Mandarin Oriental Hotel Group
- Marriott International
- Modus Hotels
- Mount Airy Casino Resort
- Nantucket Island Resorts
- Nemacolin Woodlands Resort
- Nobu Hotels
- Ocean Place Resort & Spa
- Performance Hospitality Management
- Proper Hotels
- Public, Chicago
- Renaissance Hotels
- Residence Inn by Marriott
- Ritz-Carlton Hotel Company
- Sanctuary Camelback Mountain Resort & Spa
- sbe
- Select Registry
- Shangri-La Hotels and Resorts
- Sheraton Hotels and Resorts
- Shore Hotel
- SLS South Beach
- Sonesta
- St. Regis Hotels
- Starwood
- Sundance Resort
- Taj Hotels Resorts and Palaces
- The Ballantyne
- The Cosmopolitan of Las Vegas
- The Hollywood Roosevelt
- The Peninsula Hotels
- The Phoenician
- The Townsend
- Trump Hotel Collection
- Viceroy Hotels and Resorts
- Villas of Grand Cypress
- W Hotels
- Waldorf Astoria
- Welk Resorts
- Westin Hotels & Resorts
- Win-River Resort & Casino
- Winstar World Casino
- Woodside Hotels
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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Coyle understands the experiential hotel segment. Their method is key to highlighting opportunities for improvement, and plays an essential part in taking guest experience to new heights.
- 50 Eggs Hospitality Group
- Acurio Restaurants
- Anheuser-Busch
- Aramark
- Bobby Flay (Bold Foods)
- Bohlsen Restaurant Group
- Bon Appetit (Compass Group)
- BR Guest Hospitality
- Broken Yolk Café
- Café Firenze
- Cameron Mitchell Restaurants
- Casa Nela
- CE’ LA VI
- Charlie Palmer Group
- Chase Hospitality Group
- China Grill Management
- Ciccio Restaurant Group
- City Pork Hospitality
- Concept Entertainment
- COTE Korean Steakhouse
- COYA Restaurants
- D&D London
- Daniel Boulud / Dinex
- Dantanna’s
- Darden
- Driftwood Restaurant Group
- Earl’s Kitchen + Bar
- Eclipse Hospitality Group
- El Guacho Hospitality Group
- Fabio Trabocchi Restaurants
- Fearless Dining
- Forbes Travel Guide
- Fortina
- Fox Brothers BBQ
- Fox Restaurant Concepts
- Garces Restaurant Group
- Gerber Group
- Goose Island Beer Company
- Grove Bay Hospitality Group
- Hakkasan
- Hofbräuhaus
- Innovative Dining Group
- Jean-Georges Management
- JHM Restaurant Group
- JL Restaurant Group
- La Pecora Bianca
- La Spiga by Papermoon
- Landry’s, Inc.
- LDV Hospitality
- Le Meridien
- Les Halles
- Lombardi Family Concepts
- Macayo’s Mexican Kitchen
- Makoto
- Margaritaville
- Meat Market
- Melisse-Josiah Citrin
- Michel Richard
- Mina Group
- Morimoto Restaurants
- Nando’s
- Nobu
- Noho Hospitality Group
- Oskar Blues
- P.F. Chang’s China Bistro
- Perricone’s Marketplace & Café
- Potato Head Family
- RBM Restaurants
- Restaurant Associates (Compass Group)
- Rí Rá Irish Pubs
- Rice to Riches
- Roots Natural Kitchen
- Sage Restaurants
- SBE Entertainment Group
- Starr Restaurant Organization
- Starwood Restaurant Concepts
- Taste of Texas
- The Cheesecake Factory
- The One Group
- True Food Kitchen
- Wolfgang Puck International
- WOW Restaurant Group
- Yards Brewing Company
- Zislis Group
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The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.
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Coyle is an excellent partner for anyone who is really serious about exceeding their guests’ expectations.
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The customer support team is quick to respond and has gone well above and beyond our expectations regarding service.
- Azamara
- Carnival
- Celebrity
- Royal Caribbean Cruise Lines
- Tauck River Cruises
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Coyle truly understands how to measure our brand from diverse cultural perspectives and in comparison to our competitor set.
- WellNow
- St. Maarten Medical Center
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
- Anglicare
- The Free Library of Philadelphia
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
- Beazer Homes USA
- BlueStar Resort & Golf
- David Weekley Homes
- DR Horton
- Equity Lifestyle Properties, Inc.
- Highland Homes
- James Hardie
- McKinney Properties Inc.
- Meritage Homes
- Midway
- MileStone Community Builders
- Pacific Ridge Homes
- Plote Property Management, LLC
- Prometheus Real Estate Group
- Ryan Homes Baltimore Howard Division
- S H Construction
- Shea Homes
- Sub-Zero/Wolf
- Tishman Speyer
- wework
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
- Brooklyn Brewery
- CEG Hospitality
- Charlotte Regional Visitors Authority
- Chateau Elan Winery and Resort
- Chicago Fire FC
- Cinépolis
- Cleveland Indians
- Drive Shack
- ESCADA
- The FRYE Company
- Mermaid Winery
- Nassau Veterans Memorial Coliseum
- Universal Studios
- Ponte Winery
- Roja Parfums
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
- Cookies
- essence Cannabis Dispensary
- MedCare Farms
- MedMen
- ShowGrow
- Urbana
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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