Spa Mystery Shoppers see behind closed doors…
Your guests trust you with their most prized possession: their well-being.Through a spa mystery shopper’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.
Tell us about your vision, and we will refer a spa mystery shopper to gather valuable information so we can put the experience and expertise of our spa consultants to work for you.
Call us today for a free consultation
212.629.2083 ext. 106
Click here to contact us via web form.
Or, if you’re looking to discuss your specific goals in depth, request our B2B Consultation Form.
Coyle Clients Consistently Get:
- A detailed & objective narrative of the entire guest experience from professional, objective spa secret shoppers
- Concise, easy-to-use online reporting and historical data
- Concrete examples to help them with staff training and development
- A unique first-hand look at the spa experience from the guest perspective of a professional evaluator
- A means to evaluate marketing efforts and salesmanship
- Improved compliance with treatment protocol
Clients Staying Ahead with Coyle
From global brands to independents, Coyle clients lead in their respective categories with a commitment to the customer and a never-ending desire to always be better.
We currently design and implement secret shopper programs for a wide variety of clients, including:
- Mandarin Oriental Spas
- Frederic Fekkai
- Neroli Spas
- Osgood O'Neill Salons
- WTS International
