A cruise line was doing pretty well with a prized demographic, affluent empty-nest cruisers, but their own market research...
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A luxury apartment company’s sales team had a closing rate that was going down, while the number of leads...
Spa Company Wants to Score Well With Major Rating Services
Jim Coyle, , Spa & Wellness Case Studies, 0luxury spa company wanted to make sure they were prepared for the unannounced inspections they got each year...
A major international cruise line was experiencing a new but steady increase in Brazilian travelers for several of its...
Upscale Restaurant Company Wants Industry Benchmarks While Remaining Unique
Jim Coyle, , Restaurant & Bar Case Studies, 0A multi-national restaurant company has spent millions of dollars annually being best in class in learning and development. ...
A growing hotel company needed service standards that reflected where they were going, not where they came from. Outdated...






















