5 Quick Ways to Improve Guest Experience

Coyle Hospitality Group recently spoke to Spa Mantra about Coyle’s 2011 Global Spa Report and how it led to the “5 Quick Ways to Improve Guest Experience.” Discover the value of the spa industry evaluation, a recommended frequency for spa audits, a plan for re-orienting staff members, feedback from spa guests, and more.

In this article, also find some quick tips you can implement today to improve the guest experience at your spa:

  1. Learn why you shouldn’t waste a call;
  2. Why you should provide ease of booking;
  3. How to reward loyal customers in meaningful ways;
  4. The important of the check out; and
  5. Auditing the guest experience.

Check it out in Spa Mantra’s September/October 2011 issue e-magazine, or view the PDF version here.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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