Columbus: Adventure in Arch City

Nobody Knows Columbus Better Than Coyle

For companies that care about their customers in the Columbus area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Columbus area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Columbus area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Columbus community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Columbus Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Columbus, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Columbus – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Columbus mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the Arch City

Columbus offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Columbus such an incredible city.

Columbus Hospitality

If you are searching for a great meal in Columbus, there are many outstanding selections throughout the city. For a premium dining experience featuring delicious food and a full menu of craft cocktails, High Bank Distillery is the perfect choice. With impressive food and drink options and an exciting atmosphere, it is great for groups and celebrations.

For innovation on a classic meal, step into Preston’s Burger Joint. They start with the traditional burger but always manage to surprise with creative and unexpected ingredients.

Columbus is home to some of the most beautiful green space in the country, and it can be found at Franklin Park Conservatory and Botanical Gardens. Spend the day strolling the gorgeous natural environment and observing the countless types of flowers and plants along the way.

When it comes to luxury hotels and resorts, you will find several options that promise a comfortable and memorable stay. At Blackwell Inn, they take class and sophistication to a new level, combining the features of a classic luxury hotel with a modern and eye-catching design.

And for the most historic stay in Columbus, book a room at the Westin Great Southern Columbus, located in the original brick building that opened its doors in 1897. This is one of the most iconic and beautiful hotels in the Ohio, and one that you will not want to miss.

Columbus Retail

For a comfortable shopping experience that will give you access to all the major stores and brands, spend the day inside at the Polaris Fashion Place. This multi-level indoor shopping mall features hundreds of stores, dining options, and entertainment, so you can easily spend the day here.

If you are searching for a traditional shopping experience – and one with nearly 150 years of history in the Columbus area – walk through the historic North Market in downtown Columbus. There you will find local goods, crafts, and hand-made gifts for you and your loved ones.

Columbus Real Estate

When you are ready to buy or sell your home in Columbus, you will want to work with a realty group that understands the market as well as the area. Dublin Realty Group fits this description to perfection, serving clients in Columbus and the surrounding area for years.

For residential and commercial real estate, another superb option is The Alfriend Group, which will work closely with you to ensure you find the property of your dreams.

Columbus Healthcare

Columbus is known for its exceptional healthcare, and you will find several reputable facilities for all of your medical needs. The Ohio State University Wexner Medical Center is one of the best options in the area, with connections to the Ohio State medical school.

Another tremendous medical facility is Select Specialty Hospital, with emergency and routine services available for adults and children. When you come here, you can be assured that you will get the help you need most.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Columbus is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Columbus business, contact us today.

Are you from Columbus and think you know mystery shopping? Become a mystery shopper in Columbus, OH.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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