Detroit: Motors and Motown

Nobody Knows Detroit Better Than Coyle

For companies that care about their customers in the Detroit area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Detroit area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Detroit area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Detroit community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Detroit Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Detroit, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Detroit – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Detroit mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in Motor City

Detroit offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Detroit such an incredible city.

Detroit Hospitality

Detroit is a major city with a wide assortment of people and cultures, meaning you will have plenty of opportunities to sample incredible dishes from around the world. One restaurant that is innovating a classic American staple is El Asador Steakhouse. Their take on the traditional steak meal is one that you must sample for yourself.

And for dessert, go to the place that specializes in every kind of pie you could possibly imagine. Sister Pie not only creates various flavors and pie types, but they do it so well that every pie will likely become your new favorite.

Although Detroit is known as Motor City, you should not look past its rich musical history as well. And what better place to learn about it than the Motown Museum. With incredible history, brilliantly curated displays, and – of course – the music, this is one museum you do not want to miss.

At the end of the day, you want a place that combines luxury and elegance into a perfect night’s stay. One of the best in Detroit can be found at the Townsend Hotel, a boutique hotel that offers exquisite accommodations and unparalleled guest service. And proving that they are not limited to Las Vegas, the MGM Grand Detroit offers an exciting and entertaining stay for you and your friends.

Detroit Retail

Detroit is home to many creators and entrepreneurs, so it is no surprise that one of its most popular stores features work from local contributors. City Bird offers selections in fashion, apparel, artisan gifts, and jewelry – all locally made and sold. You will find one-of-a-kind items here, and best of all will have the chance to support local businesses and creators.

Another interesting retail option is Shinola, providing a wide range of high-end apparel, watches, clothing, even bicycles. Whether you are looking to make a purchase or simply want to browse their eclectic offerings, Shinola is worth a visit.

Detroit Real Estate

When it comes to real estate in the greater Detroit area, you want to go with a real estate company you can trust. Midpoint Real Estate Services has been helping clients for years, specializing in both residential and commercial spaces. For another great company located in the city center, call Downtown Realty, which can help you find the home of your dreams in the heart of Detroit or in one of the many surrounding suburban communities.

Detroit Healthcare

There are several excellent healthcare facilities located in and around Detroit. Beaumont Hospitals has a number of different locations to choose from, and their staff can help you a wide range of medical services. However, the University of Michigan Health Center is considered one of the best in the region. Whether you need help for yourself or your family, this hospital is equipped to assist you.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Detroit is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Detroit business, contact us today.

Are you from Detroit and think you know mystery shopping? Become a mystery shopper in Detroit.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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