Jacksonville: The River City Experience

Nobody Knows Jacksonville Better Than Coyle

For companies that care about their customers in the Jacksonville area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Jacksonville area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Jacksonville area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Jacksonville community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management

Professional Jacksonville Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Jacksonville, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Jacksonville – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Jacksonville mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the River City

Jacksonville offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Jacksonville such an incredible city.

Jacksonville Hospitality

Jacksonville is home to many incredible places to eat, so when you are visiting you can always count on finding a good meal. One of the best places to start for fresh-caught seafood is The Blue Fish Restaurant and Oyster Bar. They prove just how wonderful a dining experience can be with simple menu items and always fresh, locally sourced ingredients.

For a sophisticated and elegant dining experience, book your reservation at Biscottis, an incredible Jacksonville staple that has proudly served the community for years. In addition to their award-winning menu items, they also provide rich and decadent dessert options that are worth the trip along.

If you are searching for a relaxing and fun-filled way to spend an afternoon, head over to the Cummer Museum of Art and Gardens. You can enjoy a pleasant stroll through the botanical gardens before heading indoors to gaze at astonishing works of art.

After a day of fun exploring Jacksonville, it will be time to relax at one of the many luxury hotels located within the city. The Ponte Vedra Inn promises stunning ocean views and the height of comfort. Best of all, your room is only steps from the beach. Another incredible beachside location is One Ocean Resort, which provides a restful guest experience every time.

Jacksonville Retail

For an elite shopping experience, head over to St. John’s Town Center, one of Jacksonville’s premier malls. There you will find some of the world’s most famous brands in fashion, apparel, and jewelry. Included in the mall are numerous dining and entertainment options.

Because the weather can sometimes be unpredictable in Florida, you may want to try an indoor shopping experience. For those rough weather days, step into The Avenues, which offers incredible retail options and a more comfortable day of shopping.

Jacksonville Real Estate

Jacksonville is an exciting city with many work and leisure opportunities, so it is no surprise that people come from around the country to call this place home. Whether you are looking to buy or sell your property, you will need a trusted real estate agency to help you along the way. For a well-respected realtor with years of experience, call the Brad Officer Realty Group. They specialize in helping residential and first-time home buyers find the property of their dreams.

Another great local option is CC Underwood, a realtor who has been serving the people of Jacksonville for years. She will work closely with you to ensure your buying or selling experience is the best it can possibly be.

Jacksonville Healthcare

When it comes to healthcare, Jacksonville offers several good options for both adults and children. One of the top-rated facilities in Florida can be found at Memorial Hospital, which provides both general and specialized medical services.

For children and young families, Wofson Children’s Hospital is the best option. They have been serving the community for decades and have built a reputation as one of the premier children’s medical facilities in the region.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Jacksonville is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Jacksonville business, contact us today.

Are you from Jacksonville and think you know mystery shopping? Become a mystery shopper in Jacksonville, FL.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

Log in with your credentials

Forgot your details?