London: Enjoyment Awaits in the Square Mile

Nobody Knows London Better Than Coyle

For companies that care about their customers in the London area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the London area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the London area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the London community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional London Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in London, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to London – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred London mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the Big Smoke

London offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes London such an incredible city.

London Hospitality

London is one of the most iconic cities in the world, and it has the restaurants to match. No matter what you are looking for when you come to London – from traditional English cuisine to flavors from around the world – you will find it here.

Start with breakfast or lunch at Esters, an outstanding café that boasts a menu of imaginative breakfast and brunch items, elevating the typical breakfast fare with bold ingredients and unexpected twists.

And for dinner, book a table at Westerns Laundry, which features simple yet amazingly flavorful dishes. A night at Westerns Laundry is not just a dinner, it is an experience to remember.

London is a city that must be seen to be believed, and for the best views in London, you will need to get above the city. This is possible thanks to the enormous Ferris Wheel known as the London Eye. Enjoy the incredible views as you slowly rise and settle over the city.

For accommodations, if you are going to stay anywhere in London, it should be at The Dorchester. It is quintessential London luxury, and it will be a stay you will never forget.

London Retail

There are many places to shop in London. In fact, London is one of the best shopping cities in Europe. And the best part is that most of the shops are located in the same general area – the iconic road known as Oxford Street.

Start at one end of Oxford Street and make your way through the stores, the restaurants, and everything in between.

London Real Estate

Whether you are looking for a home, an apartment, or a condo, there is no place better to start than LDG of London. With decades of experience and expert agents ready to help you, they have what it takes to get you into the home of your dreams.

If you are looking specifically for commercial spaces, they can help you with that, too. As one of London’s full-service real estate companies, they can help you with a variety of property needs.

London Healthcare

London has some of the best healthcare in the world, and the best hospital in the UK is known as St. Thomas’ Hospital. It provides exceptional service to both children and adults, and it is centrally located in the city.

For another great hospital within the same medical network, you can also try Guy’s Hospital.


With so many options available in entertainment, retail, real estate, and more, it is easy to see why London is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your London business, contact us today.

Are you from London and think you know mystery shopping? Become a mystery shopper in London, England.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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