Madrid: Adventures in Party City

Nobody Knows Madrid Better Than Coyle

For companies that care about their customers in the Madrid area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Madrid area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Madrid area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Madrid community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Madrid Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Madrid, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Madrid – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Madrid mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in City of the Bear and the Strawberry Tree

Madrid offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Madrid such an incredible city.

Madrid Hospitality

Madrid is one of the most beautiful cities in Europe, and that beauty is present in their food as well. When you are looking for the best restaurant for a special occasion, book a reservation at Sacha. It is small, intimate, elegant, and features some of the best food in the city.

If you are looking for something a bit more dramatic and creative, Diverxo is the place for you. This is a restaurant that thrives on calculated risks with their dishes, and you will benefit from their audacity.

If you are looking for a nice way to spend the day (or two), browse the work of the masters in The Prado, Spain’s largest and most important art museum.

You will be going from one elegant setting to another in Madrid, and that will not change with your hotel accommodations. The Hotel Villa Magna is attractive, classy, and located in the heart of Madrid.

Madrid Retail

If you are in the mood for great shopping, your first stop should be to Principe Pio, a sleek and modern shopping center and home to some of the biggest brands in the world. And if that does not satisfy your needs, you can always try Plenilunio, meaning ‘full moon.’

Madrid Real Estate

When you are ready to make Madrid your home, contact the team at Promora. They specialize in luxury homes, matching home buyers and sellers and giving you the inside track to your dream property.

If you are more in the market for commercial real estate, Prime Real Estate will help you with a variety of retail spaces and commercial listings.

Madrid Healthcare

In a city like Madrid, you can expect to find first-class healthcare facilities for the community. Madrid is home to several strong hospitals, including Hospital Universidad La Paz. They are also the home of Hospital Gregorio Maranon, which has a variety of medical treatment options for adults and children.


With so many options available in entertainment, retail, real estate, and more, it is easy to see why Madrid is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Madrid business, contact us today.

Are you from Madrid and think you know mystery shopping? Become a mystery shopper in Madrid, Spain.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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