Moscow: Bask in the Third Rome

Nobody Knows Moscow Better Than Coyle

For companies that care about their customers in the Moscow area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Moscow area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Moscow area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Moscow community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Moscow Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Moscow, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Moscow – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Moscow mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the First Throne

Moscow offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Moscow such an incredible city.

Moscow Hospitality

Traveling through Moscow would not be complete without sampling some of their best restaurants. Fortunately, they have many to choose from. If you want to experience possibly the most famous restaurant in all of Moscow, go to Café Pushkin. And if you are more in the mood for innovative gastronomy, your best bet is White Rabbit, with inventive dishes you will need to experience to believe.

And if you are visiting Moscow for the first time, one of the top places on your must-visit list has to be St. Basil’s Cathedral. The iconic landmark is known for its colorful roofs and spires, but the views from inside are just as beautiful.

When you want to relax in luxury and style, book a reservation at one of Moscow’s premier hotels. The Four Seasons Moscow offers unparalleled guest service and comfortable accommodations. Another top-rated hotel is St. Regis Moscow, which is the epitome of luxury.

Moscow Retail

Moscow is known for having some of the best retail establishments in all of Russia, and there are many places where you can find great shopping. One of the stores is called GUM and is one of the premier retail centers in Moscow. Another excellent option is Tsum, which provides great products and incredible client service.

Moscow Real Estate

Securing property in Moscow can be challenging, which is why it is so important to find the right real estate company to guide you through the process. Apple Real Estate is an excellent realty firm with years of experience in and around the Moscow area.

For another real estate firm specializing in both residential and commercial properties, go to Landmark Real Estate. Their dedicated team of professionals will help you find what you are looking for.

Moscow Healthcare

Moscow is home to exceptional healthcare facilities for both children and adults. For the best general hospital in the city, you should go to HSCT Hospital. However, if you are looking specifically for a hospital that provides services to children, there is really only one best choice: Russian Children’s Clinical Hospital.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Moscow is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Moscow business, contact us today.

Are you from Moscow and think you know mystery shopping? Become a mystery shopper in Moscow.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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