A customized action plan from Coyle Hospitality Group gives you the guidance needed to offer a truly relaxing and invigorating guest experience.
Perhaps more than any other type of business in the hospitality industry, a spa is dependent on the positive experiences of its guests.
And with the help of a spa mystery shopper evaluation from the panel, your own business will be best suited to give guests the services they want, which in turn brings the loyalty you need.
A Mystery Shopper Evaluation Spa Owners Love
Since 1996, Coyle has performed more than 65,000 evaluations from a worldwide panel of over 18,000 professional evaluators. By serving markets all over the globe, we have been well-versed in developing action plans for all kinds of spas, whether they are small, large, independent or branded.
No matter the type of client, a spa mystery shopper evaluation from Coyle includes:
- Evaluations for everything from small salons to elaborate destination spas
- Narratives that range anywhere from 2,500 to 25,000 words
- A detailed and objective narrative of the entire guest experience from spa consultants
- A unique firsthand look at the spa experience
- Concrete examples to help with staff training and development
- Evaluated marketing efforts and salesmanship
- Concise, easy-to-use online narratives and historical data
- An actionable plan for improved compliance with treatment protocol
We believe you can only measure progress and begin the path towards success with a customized mystery shopper program. That is why we want you to tell us your vision and what you want in terms of company improvement. From there, we will work together to create a spa mystery shopping program that gets the results you need.
Get a Full Spa Mystery Shopper Evaluation from Coyle Hospitality Group
We work with all kinds of different spa clients, but all of them have one thing in common: the never-ending desire to provide a better guest experience.
Our services can help you do just that. Contact Coyle today to learn more.
