Shanghai: Experience the Magic City

Nobody Knows Shanghai Better Than Coyle

For companies that care about their customers in the Shanghai area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Shanghai area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Shanghai area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Shanghai community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Shanghai Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Shanghai, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Shanghai – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Shanghai mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the Magic City

Shanghai offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Shanghai such an incredible city.

Shanghai Hospitality

Shanghai is known for some of the world’s best restaurants, with both traditional, regional dishes and cuisine from around the world. One such place is Garlic, which features Turkish cuisine set within a sophisticated and elegant establishment. With authentic flavors and culinary surprises throughout the menu, Garlic promises a dining experience that you will be sure to remember.

But if you are searching for an experience unlike anything you have ever known, you will need to make a reservation at Shanghai’s only 3-star Michelin rated restaurant, Ultraviolet. It is routinely named one of the best restaurants in the world, offering a multi-sensory experience in which every element of your evening is curated – from the food to the lighting to the sound. Ultraviolet offers an imaginative and one-of-a-kind dining experience.

There are countless places worth visiting in Shanghai, but sometimes the best way to spend an afternoon is on a pleasant stroll to take in some of the local scenery. For those days, walk along the Bund, a famed water walkway in Shanghai, and experience the beauty of the city from the ground level.

Whether you want to stay near the city center or just outside Shanghai, there are many luxury hotels that will give you the opportunity to relax and recharge. The Mandarin Oriental Pudong offers class and elegance in the heart of the city, giving you a home base from which to explore all the wonders of the Magic City.

If you want to spend some time away from the hustle and bustle of city life, Amanyangyun is a luxury natural retreat located outside Shanghai. There, you will have a peaceful stay while being close enough to return to the city for day trips.

Shanghai Retail

For shopping in Shanghai, there is perhaps no better option than the place that fashions itself after the world-famous retail hub in New York City – Shanghai Times Square. There you will find everything you could possibly need in famous brands, fashion labels, apparel, and jewelry.

And for a more traditional shopping mall experience, the Super Brand Mall in Shanghai offers the best in stores, dining options, and entertainment.

Shanghai Real Estate

Shanghai real estate can be difficult to navigate without the help of an experienced specialist. Fortunately, there are many strong agencies in the greater Shanghai area, providing local knowledge and realty expertise to help you buy and sell your property. Red Dragon Property specializes in residential homes and properties, while the Shimao Group has years of experience helping clients with both residential and commercial spaces.

Shanghai Healthcare

Shanghai has some of the best healthcare facilities in the world, with many different hospitals available to serve your needs. Jiahui Health International Hospital is one of the top-rated facilities in the region, with a wide range of services available to patients.

Shanghai East International Medical Center is another excellent option, and their medical services are available to both local residents and travelers from overseas. Whether you are visiting or living permanently in Shanghai, this hospital can meet your needs.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Shanghai is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Shanghai business, contact us today.

Are you from Shanghai and think you know mystery shopping? Become a mystery shopper in Shanghai.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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