Consulting for Boston Restaurants, Hotels

Nobody Knows Boston Better Than Coyle

For companies that care about their customers in the Boston area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Boston area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Boston area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Boston community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

Customized programs to fit your needs
Objective, insightful, and expert mystery shopper feedback
Reliable, measurable data to help you implement high impact changes
24/7 tech and customer support
Improved customer retention
Professional consulting services
Internal brand and standards development
Fully customized training programs for frontline staff, executive teams, and management

Professional Boston Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Boston, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Boston – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Boston mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in Beantown

Boston offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Boston such an incredible city.

Boston Hospitality

There is no shortage of great options when it comes to restaurants in Boston. No matter what your favorite cuisine, there is something for everyone in this remarkable city. If you are searching for great Italian food – and a joyful community atmosphere – make a reservation at Fox and the Knife.

Or, if you are more interested in great sushi, Uni (located in the Back Bay) is a fantastic choice. Winner of the 2019 James Beard Award, the restaurant offers exceptional Japanese cuisine.

If you are a baseball fan (or just a fan of history), then a trip to Fenway Park should be on your list of things to do. Take in a day game at one of baseball’s historic stadiums, or if you are there during the offseason, schedule a stadium tour which takes you behind the scenes.

For luxury accommodations, the iconic Liberty Hotel is one of the finest in Boston, providing spacious rooms and a perfect location in the city.

Boston Retail

There are several great shopping centers in the Boston area. Cambridgeside offers luxury shopping and some of the world’s best brands. If the weather is poor during your trip, you can still find ways to hit the shops at Prudential Center. Fully enclosed, the indoor shopping center provides a comfortable shopping experience, no matter what season it is.

Boston Real Estate

For luxury high-end real estate in the greater Boston area, call Douglas Elliman to buy or sell your Boston property. The team there specializes in matching luxury buyers and sellers with their dream properties.

If you are in the market for a commercial property within the city, then the team at Brown Wagner can help you buy and sell your commercial and retail space throughout Boston and the surrounding areas.

Boston Healthcare

Healthcare is an essential service, and when your health is on the line, you want to make sure you are going to the best. In Boston, there are several area hospitals that offer exceptional service and critical care. Massachusetts General is the #1 research hospital in the country, providing groundbreaking medical advancements.

Nearby, Boston’s Children’s Hospital is the official training hospital for Harvard Medical School. There, you will find experienced medical professionals working alongside new doctors, all ready to provide the best care for your children and your family.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Boston is considered a must-see city when you are traveling in the area.