Arm your retail staff with actionable feedback…
Salespeople are the driving force in retail sales. How well they connect with customers largely determines your success rate. Coyle Hospitality Group helps retailers evaluate their sales performance and identify opportunities to move customers to a buying decision.
Mystery Shopping
The process begins with an understanding of your business. What’s important to your customers? What are their hot buttons? What differentiates your product from your competition?
Evaluators will visit your store and rate the customer experience. They’ll provide detailed, objective feedback that can be used in training new salespeople and increasing the sales performance of existing staff.
Evaluating Retail Businesses Since 1996
Coyle understands retail sales. From global brands to independent shopkeepers, we know what works and we’ve seen the pitfalls first-hand. Whether you’re selling diamond jewelry, home appliances or jeans for teens, we’re able to help you pinpoint issues and develop solutions that grow your market share.
Coyle Clients Consistently Get:
- Fully customized measurement programs to suit their needs
- Referral of experienced and demographically-matched evaluators
- Dedicated industry professionals committed to their business
- Relevant, updated scenarios
- Competitive set benchmarking
- Dynamic reporting from professional evaluators and trend analysis
- Audio recording available
- Worldwide coverage
