General Mystery Shopping

Measure and improve your customer experience from start to finish. Get an edge on the competition.

With over 20 years of mystery shopping experience, no industry or business is off limits to Coyle.

Make Your Customers Happier. With competition high your business’ customer experience is what separates you from the competition.

Coyle provides a unique quality assurance platform that helps measure the customer experience for all industries. Whether you want a phone-call only evaluation or a comprehensive site visit, Coyle has a program for you.

Coyle Clients Consistently Get:

Fully customized measurement programs to suit their needs
Referral of experienced and demographically-matched evaluators
Dedicated industry professionals committed to their business
Relevant, updated scenarios
Competitive set benchmarking
Dynamic reporting from professional evaluators and trend analysis
Audio recording available
No start-up costs
Worldwide coverage

We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
Jaideep AbrahamDirector of Project Management, Baha Mar Nassau
As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
Mindi BashaVice President, Hospitality, MedMen
Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
Jesse RathnerCleveland Indians