Services For Property Management Companies
Mystery Shopping
The process begins with an understanding of your business. What’s important to current and prospective tenants? What are their hot buttons? What differentiates your property from others in the neighborhood? How do you lobby attendants and security staff represent your building?
Evaluators will visit your location and rate the customer experience including rating you facility. They’ll provide objective feedback that can be reviewed efficiently and includes authentic, actionable coaching points.
Cleanliness and condition of your buildings are critical to how your tenants perceive your management.
In response to COVID-19, Coyle has the ability to measure compliance and service on all virtual tours.
Property Tours and Sales
Persuading lookers to become tenants is a structured process. Are your property managers giving tours that highlight the building amenities and promote the features of the offices for rent? Do they handle objections effectively? Do they close?
We’ll evaluate whether your managers are capitalizing on every opportunity to move prospective tenants forward in the process.
Brand Compliance
Your brand represents the soul of your company. It’s how tenants perceive the value of your communities and the quality of your offering. Inconsistencies hurt sales and loyalty.
We’ll verify that your staff and salespeople are using effective talking points and maintaining your high standards.
Tenant Screening
Veteran landlords and property managers know it only takes one wrong tenant to cause considerable legal and financial problems. Assessing prospective renters is critical to filling your property with quality people. Are your property managers doing what they were trained to do?
We’ll make sure your property managers are asking the right questions and following your protocol for tenant qualification.
Market Research
Whether it’s a quick survey to gauge opinions of your office space or a detailed assessment of how you measure up against the competition, we’ll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.
