It has been said that people look like their dogs, homes reflect the personality of the owner, and in...
Author Archive for: Jim Coyle
John Mackey’s Whole Foods Vision to Reshape Capitalism
Jim Coyle, , The Company, Company Values, Guest Experience, 0Recently, Jim Coyle commented on Aldi and Trader Joe’s, mentioning how along the lines of value, those two brands...
This Reuters article describes how chains have targeted promotions to previously loyal Hilton customers after Hilton increased its number...
Luxury cruisers are also focusing less on stuff and more on experiences according to Mark Conroy the president of...
Yet another ‘Top Something’ List this week, this time from Fast Company about innovative companies. Like many readers, I...
Social Networking Not Enough for Good Customer Service
Jim Coyle, , Blog, Brand Management, Guest Experience, Marketing, 0In the last few weeks, I’ve posted articles exalting social media and its impact on your company. We’ve seen...
Xerox’s New Chief Tries to Redefine Its Culture
Jim Coyle, , The Staff, Company Values, Leadership, Staff Engagement, 0This NY Times article is about Ursula Burns, the latest CEO at Xerox, who scores two firsts with her...
There sure is a lot of stuff out there about leadership: lots of models, theories, theses, training courses, and...
Small touches on restaurant leftovers make lasting impression
Jim Coyle, , Blog, Service Best Practices, Service Quality, 0This short article from the Pittsburg Post-Gazette mentions methods on how restaurants could offer a positive final impression.. The...
Brands are not tangible. According to Mahesh Murthy in this WSJ article, they exist in “the hearts and minds...
