We consistently recommend clients analyze quality assurance and mystery shopping data alongside other data streams. For example, how does customer satisfaction correlate to financials performance? How about cross referencing mystery shopping data against your employee shift schedule? Gee, why do we alway get our best scores with Peter and Beth are working the counter??
Coyle makes it easy to extract data and leverage it in your existing business intelligence (BI) tools such as: Power BI, Oracle, MicroStrategy, Spotfire, SAS, Domo, Sisense, Qlik Sense, Tableau, Yellowfin BI, and others. Coyle’s reporting tools also allows any user to extract data for analysis using free tools such as Google Sheets.
Once activated, a new Data Export Raw feature will appear under Reports Portal.
Ask your account manager about activating the data feed feature today.