Guest will now be given the opportunity to use their Marriott and Starwood loyalty points at independent hotels. This...
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Loyalty programs in the hospitality industry are hardly new or novel. Road warriors are likely to be enrolled in...
OK, so you have done the hard work of advertising the spa and of course we have learned that...
Norwegian Cruise Lines is willing to bet that some guests on their 4,200 passenger ship Norwegian Epic would. They...
We asked respondents of Coyle’s Global Spa Survey how trustworthy they found various methods of ‘social networking’. As indicated...
When we look at the data from our restaurant mystery shopping reports and restaurant market research, it shows that...
As we have seen more often with the current economy, some spas are giving things away with the hope...
I am always looking at different studies about Guest Experience especially as it relates to hotels. Our hotel market...
In the current economic climate, what gets a consumer to try a particular spa they have not been to...
Online booking and gift card purchases are becoming an ever more important part of the spa world. American Spa...
