Secret Shopper News, Trends & Research | Coyle Hospitality

Through Thick and Thin, Keep Your Staff

Jim Coyle, July 19, 2010, Hotels & Resorts, The Staff, 0

Clement Kwok, chief executive of Hongkong & Shanghai Hotels Ltd., the parent company of the Peninsula chain, seems undaunted...

Cruise Confidential: Morale and Motivation on the High Seas

Jim Coyle, July 16, 2010, Blog, Cruises, 0

In Kitchen Confidential and Medium Raw, Anthony Bourdain showed us that in order to be a respected chef, one...

Should Spas Provide Salon Services?

Jim Coyle, July 15, 2010, Blog, Spas, 0

In these stress filled days, providing spa relaxation with salon services seems to be a great way to enhance...

Are NYC Restaurants Prepared for the Letter Grade?

Jim Coyle, July 13, 2010, Blog, Restaurants & Bars, 0

The new health inspection letter grade system will be starting inspections on Thursday, July 15, 2010. As described in...

One Night In Your Hotel

Jim Coyle, July 12, 2010, Blog, 0

7/12/10–While most of Coyle’s hotel clients request two-night stays for their professional hotel evaluations, other properties request stays that...

More Food=More Fun for Fans

Jim Coyle, July 9, 2010, Sports & Events, 0

From the moment someone filled a pig bladder with liquid and kicked it around as a ball, spectators immediately...

The Cruise Business, Post-Financial Meltdown

Jim Coyle, July 7, 2010, Blog, Cruises, 0

In a very interesting recent economics blog article by the Christian Science Monitor, an interesting correlation was suggested: big...

Uncharted Waters: Restaurants on the Road

Jim Coyle, July 7, 2010, Blog, Restaurants & Bars, 0

Many hungry travelers will be on the road this summer; where finding a good place to eat can be a challenge. Having...

Wynne Business Spa Consulting: “People Problems”

Jim Coyle, July 7, 2010, Blog, Guest Experience, mystery shopping, 0

February 23, 2010 by Peggy Wynne I can’t tell you how many times I’ve heard someone in a class...

Do the Mice Play While the Cat is Away?

Jim Coyle, July 1, 2010, Blog, 0

7/1/2010 — That is certainly what the owners of a group of restaurants wanted to know as they left the...

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