This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a few short stories of how the concierges were able to complete seemingly impossible tasks and provide a positive and memorable guest experience. Some of these tasks include the following: shipping a tiger to London and organizing a proposal dinner at Central Park.
Interestingly, the article points out that with the internet, guests can easily find information, so any tasks given to the concierge are more unique than they were in the past. Guests are more likely to look up directions and itinerary information themselves than ask a concierge for help.
The concierge quotes were also enjoyable. The concierges demonstrate their positive and can-do attitudes that make them key assets to their hotels.
- Raphael Pallais, Plaza Hotel NYC: “To us, no request is deemed outrageous. We prefer the term ‘unique.'”
- Raffaele Sorrentino, Hotel Adlon Kempinski Berlin: “I like being ‘Mr. Nice Guy,'” says Sorrentino, who said he was born “eager to please.”
- Fabrizio Bozzolan, Le Martinez, Cannes, France: “Nothing gets a concierge going like a good challenge.”
