For many organizations, the question is simple. Does mystery shopping actually deliver a return on investment? At first glance,...
Archive for category: Coyle Conversations
There was a time when a hotel’s reputation was shaped quietly and over long periods of time. In the...
Over the past year, many organizations have rushed to implement AI-driven phone systems and virtual assistants. The promise was...
I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat...
