How can busy spa operators take their guest experience, so integral a part of their businesses, to the next...
Archive for category: Spas
From longer hours to ever-more-unique treatments, Coyle-referred professional mystery shoppers report that spas are responding to guests’ changing needs...
I was fortunate to have been able participate in roundtable discussions during the latter part of this year’s ISPA...
Consumers want a good value. Businesses want consumer dollars. Group buying deals from companies like Groupon or Living Social...
Each year, the International Spa Association (ISPA) conducts a spa industry study. This year’s newly released study reports on...
I recently relocated to Ithaca, NY, and one of my first priorities was finding a massage therapist with a...
A spa I frequent locally has centralized their reservations: three locations, one call center. This spa also offers online...
Websites offer certain advantages over phone contact. First, people can gather information much more rapidly by reading than by...
There was a time when many spa professionals would not have considered online booking for their spa. Scheduling supply/demand...
Instead of publishing an annual trends piece or another ‘year in review’, Coyle went to its treasure trove of...
