Charlotte: Experience the Queen City

Nobody Knows Charlotte Better Than Coyle

For companies that care about their customers in the Charlotte area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Charlotte area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Charlotte area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Charlotte community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Charlotte Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Charlotte, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Charlotte – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Charlotte mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the Queen City

Charlotte offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Charlotte such an incredible city.

Charlotte Hospitality

For classic dishes and eclectic menus, Charlotte offers a bit of everything to locals and visitors looking for a great meal. Alexander Michel’s is one of the city’s go-to locations, featuring authentic Southern cuisine and a laid-back charm that keeps people coming back again and again. Both a restaurant and tavern, Alexander Michel’s has both great food and great ambience, making it the ideal location for a good meal or a night out with friends.

And for those with a sweet tooth, spend some time at Amelie’s French Bakery and Café, with a variety of traditional French desserts and pastries. They also have a full menu of French cuisine.

Whether you are visiting Charlotte for a few days or a week, there is one place that must be at the top of your list: The National Whitewater Center. You will have the time of your life enjoying kayaking and whitewater rafting, hiking trails, ziplines, climbing walls, and rope courses. And when you are done, settle down to a nice meal at one of several dining establishments. This is truly a place that everyone can enjoy.

After a full day of fun, you will want to relax and unwind at one of Charlotte’s premier luxury hotels. The Ritz-Carlton Charlotte is a sleek and modern high-rise in the city center, offering the height of comfort and class with access to all the great locations within the greater Charlotte area.

The Ballantyne Hotel is another exceptional choice, with sophisticated and well-appointed rooms, beautiful accommodations, and an overall aesthetic of style and elegance. It is a great location for your next stay and for formal events.

Charlotte Retail

Charlotte has many retail options ranging from the modern shopping center to a variety of local farmer’s markets. SouthPark is one of the city’s premier shopping malls, offering shoppers a wide selection of stores, brands, and dining options. For a more traditional shopping experience walk through the Charlotte Regional Farmer’s Market, which provides you with many local vendors and products that you cannot find anywhere else.

Charlotte Real Estate

For residential and commercial properties, there are several real estate agencies in the greater Charlotte area that can help you buy or sell your space. The Matt Stone Team specializes in working with first-time home buyers and residential real estate clients, helping you located and acquire your next home.

Dickens Mitchener is another Charlotte-based realty group with years of experience helping clients throughout the region with their residential and commercial property buying needs.

Charlotte Healthcare

If you find yourself in need of medical treatment in the greater Charlotte area, you will be pleased to find several reputable facilities nearby. Atrium Health Carolinas Medical Center is one of the top-rated hospitals in the city, with emergency and general services available as well as a wide range of specialized medical procedures.

Another trusted name in medicine is the Carolinas ContinueCARE Hospital, with services available for both children and adults. When your health is on the line, you can rest assured that you will be in good hands here.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Charlotte is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Charlotte business, contact us today.

Are you from Charlotte and think you know mystery shopping? Become a mystery shopper in Charlotte, NC

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