Exceptional Customer Experience Consulting

It’s the best way to guarantee loyal, lifetime clients. Just ask one of our many trusted partners in a high-touch, experiential industry:

“We value our long-term relationship with Coyle. They are true professionals in every sense of the word, have terrific analytics and superb customer service. Our executive team counts on their reporting to help us guide our business.”

Dan Clay,
Fox Restaurant Concepts

Five things that solidify our position as a thought leader among customer experience consultants:

  1. Experience: We’ve facilitated 65,000 customer evaluations since 1996.
  2. Scope: Our global network consists of more than 15,000 of the most heavily screened professional mystery shoppers, the market mavens of their respective locales.
  3. Research: We know the key to success in the industry means consistent innovation. Read our blogs, articles, and case studies for the latest industry advice.
  4. Proprietary Processes and Technology: Our advanced analytic capabilities, secure online databases and fully customizable plans means seamless implementation of superior insights.
  5. Client Centricity: As an expert customer experience consultant, we follow our own lead in customer service improvement. Expect nothing less than the best customer service from our team of professionals.

If you’re in one of the following high-touch services, you can leverage Coyle Hospitality Group’s proven ability to deliver a maximized return on your customer experience investment:

  • Hotels
  • Resorts
  • Timeshares
  • Restaurants
  • Bars
  • Travel
  • Spas
  • Luxury retail
  • Banking/wealth management
  • Big-ticket consumables (auto, home, etc)
  • Sales
  • Cruises
  • Marketing


Begin creating beautiful moments of truth for your customers by contacting Coyle Hospitality today. 

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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