Coyle provides unparalleled consulting services to the global hospitality industry.
Coyle also offers best-in-breed mystery shopping, quality assurance, and marketing
research programs to assist clients in evaluating their customer experience.
Who is Coyle Hospitality
Founded in 1996, Coyle Hospitality Group is a market leader in designing and implementing programs for mystery shopping, quality benchmarking, brand compliance, and market research exclusively for the global hospitality industry, including hotels, restaurants, spas, cruises, and venues worldwide.
What Our Services Can Do For You
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Servicing Markets Worldwide
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Servicing All Markets Worldwide. Global Reach, Local Presence. 212.629.2083
Testimonials
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We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
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Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.