Louisville: Great Times in Derby City

Nobody Knows Louisville Better Than Coyle

For companies that care about their customers in the Louisville area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the Louisville area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the Louisville area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the Louisville community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management


Professional Louisville Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in Louisville, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to Louisville – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred Louisville mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in Derby City

Louisville offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes Louisville such an incredible city.

Louisville Hospitality

Whether you are looking for a great meal or the right ingredients to create a masterpiece on your own, one of the best places to visit in Louisville is Butchertown Grocery. And if you feel like grabbing a coffee and pastry while you’re there, head right down the street to the Butchertown Bakery.

But if you are staying in Louisville, you will want to make a special trip to taste the famous Feast BBQ, a Louisville staple. Delicious, creative, and seasoned to perfection, this is Kentucky barbecue at its finest.

If you are a fan of baseball, you will want to take a few hours to tour the Louisville Slugger Museum & Factory. There, you can learn about the history of the legendary bat maker and see some of the most famous bats in baseball history. There are special insider tours available as well, for the true baseball aficionado.

After a beautiful day in Louisville, you will want to relax in style at one of the city’s best hotel and resorts. For a vintage hotel with charm and class, stay at the Brown Hotel. And if you prefer modern accommodations and sleek design, book your reservation at Seelbach Hilton Louisville.

Louisville Retail

You can always find a mall or shopping center in Louisville, but if you are searching for original and unique items, try some of the leading boutique shops in the city. At Art Eatables, you can combine two favorite things – chocolate and bourbon – into a delicious truffle treat.

And if you are looking for the perfect handmade gift for the loved ones in your life, head over to Scout on Market. You can find incredible home goods during you excursion.

Louisville Real Estate

When it comes to residential and commercial real estate in Louisville, you can be assured of finding excellent agencies that can help you find what you need. Semonin is an experience firm in the Louisville area, while Family Realty specializes in beautiful Louisville-area homes.

Louisville Healthcare

There are many reputable healthcare facilities in Louisville, but there are a few hospitals that rise above the pack with their commitment to excellence, modern facilities, and experienced staff. The University of Kentucky Albert B. Chandler Hospital is an extraordinary health care center offering a variety of services. Baptist Health of Louisville is another strong hospital, with treatment available for both children and adults.

With so many options available in entertainment, retail, real estate, and more, it is easy to see why Louisville is considered a must-see city when you are traveling in the area.


To learn more about how expert mystery shoppers can help your Louisville business, contact us today.

Are you from Louisville and think you know mystery shopping? Become a mystery shopper in Louisville.

© 2024 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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