New York City: Over 100 Million Customer Experiences a Day

Nobody Knows New York City Better Than Coyle

For companies that care about their customers in the New York City area, the key to growth is perfecting the client experience. And for 25 years, nobody has done this better than Coyle. With industry-best benchmarking programs, specific guest satisfaction audits, and expert independent mystery shoppers, Coyle helps you tailor and measure your guest experience to keep your customers coming back again and again.

What sets Coyle apart in the New York City area? It starts with professional evaluators.

At Coyle, our standards are exacting because that is what our clients expect and deserve. The independent secret shoppers that Coyle deploys have extensive knowledge of the New York City area and are involved in the industries you care about most – whether you run or operate a hotel, service the retail industry, or sell homes in the New York City community, professional evaluators will provide you with the feedback you need to guarantee exceptional service for your customers.

Contact us today to learn how Coyle can help you engage your clients, generate fierce brand loyalty, and grow your business through memorable guest experiences.

Why do top brands and small companies choose Coyle?

  • Customized programs to fit your needs
  • Objective, insightful, and expert mystery shopper feedback
  • Reliable, measurable data to help you implement high impact changes
  • 24/7 tech and customer support
  • Improved customer retention
  • Professional consulting services
  • Internal brand and standards development
  • Fully customized training programs for frontline staff, executive teams, and management

Professional New York City Mystery Shoppers

When it comes to customer experience consulting and mystery shopping in New York City, Coyle has the highest standards in the industry. We receive thousands of inquiries each year, but we carefully select only the top 2% to join our professional evaluator network. By doing this, we guarantee that the professional and independent mystery shoppers who represent your brand will provide the best feedback available, allowing your company to make positive, dynamic changes to your guest service.

The professional mystery shoppers are local experts with extensive experience in your area. More than that, they know what customers are looking for when they come to New York City – and their expert evaluation will help you tailor your guest experience to real-life feedback.

If you are searching for clear, data-driven insight into your ideal customers, our mystery shoppers will provide that for you with specific, detailed feedback. As market research leaders for 25 years, Coyle maintains a deep commitment to your brand as well as the local area. Coyle-referred New York City mystery shoppers will give you the information you need to confidently improve your guest experience, backed by feedback from professionals who understand your market best.

Things to Do in the Big Apple

New York City offers a vast array of options in hospitality, real estate, retail and more. Whether you are local to the area or visiting from out of town, check out these options to learn more about what makes New York City such an incredible city.

New York City Hospitality

If you are staying in New York City for any period of time, you will want to try their famous pizza by the slice. There are countless restaurants in the NYC area that claim to make the best pizza around, but to begin, try Scarr’s Pizza. Featuring hand-ground dough and the freshest local ingredients, Scarr’s will serve as a worthy introduction to the New York pizza scene.

If you are searching for iconic, authentic New York dining, make a reservation at Mario’s. With over 100 years serving New York, Mario’s knows what it takes to give you a great culinary experience.

There are so many activities to choose when you visit New York, but on your must-see list should be a Broadway show – and there is perhaps no better theater than The Gershwin Theatre. Home to such worldwide hits as Wicked, The Gershwin is sure to give you the Broadway experience you have always dreamed about.

At the end of the day, you want to stay somewhere in New York that pairs luxury, location, and spectacular city views. What better place than The Plaza, an iconic New York location that has been featured in television and film.

New York City Retail

There are countless retail options for the discerning New York shopper, but at the top of that list are the stores located along Madison Avenue. One of the most famous streets in New York City, Madison Avenue is home to some of the most exclusive brands in the world.

And for young – or the young at heart – a stop at FAO Schwarz is essential. A New York staple for over 150 years, this classic toy store has vintage toys and modern games for children of all ages.

New York City Real Estate

Finding a home in New York City can be a long and daunting task, which is why you need a real estate group that can provide you with full service from start to finish. That is where ELIKA comes in, offering complete representation as you find your dream home.

Whether you are buying or selling commercial property, JBA Real Estate can find the perfect place for your business needs.

New York City Healthcare

For healthcare in New York City, Mount Sinai is an excellent choice. There are many facilities for your healthcare needs in and around the city, including NYC Health and Hospitals. This health group includes locations in each of the New York’s boroughs.



With so many options available in entertainment, retail, real estate, and more, it is easy to see why New York City is considered a must-see city when you are traveling in the area.

To learn more about how expert mystery shoppers can help your New York City business, contact us today.

Are you from New York City and think you know mystery shopping? Become a mystery shopper in New York City, NY.


Coyle serves the following zip codes:

  • 10001
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