Our secret shopping programs are unparalleled in their ability to understand your customers’ experiences.
Coyle’s expertise is in the experiential industry: from bed and breakfasts to big-ticket consumables, and every business in between.
We develop custom metrics, produce meaningful recommendations, and implement improvement plans.
Coyle Hospitality Group’s secret shopping programs combine unmatched research capabilities with eighteen years of experience.
- Hotels, spas and resorts
- Timeshares, cruises and travel
- Restaurants and bars
- Luxury retail and big-ticket consumables
- Banking and wealth management
- Sales and marketing
Keep your company top of mind for all the right reasons.
Whether they are evaluating the consistency of the tone of your brand across locations, maximizing the perceived value of menu items, or simply ensuring excellence across everyday interactions, Coyle Hospitality Group’s network of professional evaluators will exceed your expectations for mystery shopping results.
Maximize your return on investment in the minutiae today.
We understand that the most effective secret shopping programs require intense attention to the most diminutive details, which is why we have access to more than 15,000 affluent professional evaluators in their respective markets.
- New York City
- San Diego
- San Francisco
- Washington DC
- Las Vegas
- Los Angeles
- Cape Town
- Hong Kong
- Mexico City
These professionals cover every detail your clientele may encounter and accepting nothing less than perfection when it comes to the small moments of truth.
Contact Coyle Hospitality Group today to begin creating phenomenal points of service for your customers.