In this article from Smart Money a group of researchers looked at the happiness levels of people who were...
Tag Archive for: Guest Experience
Diamonds in the Census Mine
Jim Coyle, , The Staff, Guest Experience, Guest Satisfaction, Marketing, 0In Diamonds in the Data Mine, Gary Loveman’s (CEO of Harrah’s Entertainment) quintessential article about customer relationship management (CRM),...
Here’s a fun fact: in 2009, movie ticket sales were $10.6 billion, which is the highest figure in history. ...
In our culture of ‘more is always better’ are we actually making customers less happy. This New York Times...
A customer is not a prey you can poach
Jim Coyle, , Blog, Customer Loyalty, Guest Experience, Service Recovery, 0The fact that economies are volatile is no surprise to any of us anymore While the hospitality industry took...
Hospitality companies are continually evolving to rely on automated processes and technology to enhance the guest experience. Online reservations...
John Mackey’s Whole Foods Vision to Reshape Capitalism
Jim Coyle, , The Company, Company Values, Guest Experience, 0Recently, Jim Coyle commented on Aldi and Trader Joe’s, mentioning how along the lines of value, those two brands...
This Reuters article describes how chains have targeted promotions to previously loyal Hilton customers after Hilton increased its number...
Luxury cruisers are also focusing less on stuff and more on experiences according to Mark Conroy the president of...
Yet another ‘Top Something’ List this week, this time from Fast Company about innovative companies. Like many readers, I...
