February 23, 2010 by Peggy Wynne I can’t tell you how many times I’ve heard someone in a class...
Tag Archive for: mystery shopping
April 20th, 2010 by Nancy Griffin I’ve been thinking about the issue of service and hospitality after reading the latest Coyle...
The key to running a successful business is understanding the customers you serve. While you may think you know...
Jim Sullivan dishes on the ‘12 Myths of Customer Service’ found on the very useful website www.fohboh.com. Like every...
