We all have heard the saying, “A picture is worth a thousand words.” In this article, Jeff Mowatt discusses...
Tag Archive for: Service Best Practices
In my interview with Kelley Jones, he stated unequivocally that what separates good restaurant managers from average ones is...
Hotel Hospitality Training Tips For The Era Of Social Networking
Jim Coyle, , The Staff, Service Best Practices, Service Recovery, 0Enough with the horror stories! We have all heard the cringing examples of unsatisfied guests posting, tweeting, wall-writing, or...
