Fifteen years of designing and implementing mystery shopping programs for restaurants (and other hospitality providers) have given Coyle Hospitality...
Author Archive for: Jim Coyle
Maintaining a consistent brand image has never been more difficult for hotels. Facebook, Twitter, YouTube, and Wikipedia are among...
How can a restaurant manager think outside the box when they’re actually in that box 16 hours a day,...
After meeting my wife for a much needed jolt of Starbucks, we agreed to go our separate ways that...
According to the National Restaurant Association, some 70 million Americans will dine out for Valentine’s Day, about one-third of...
From longer hours to ever-more-unique treatments, Coyle-referred professional mystery shoppers report that spas are responding to guests’ changing needs...
Coyle Hospitality’s network of professional hotel mystery shoppers report that hotels continue to tweak and adjust room facilities and amenities...
BW Confidential, January 13-26, 2011 US-based Coyle Hospitality Group speaks to BW Confidential, an international business-to-business publication for beauty...
Coyle Hospitality Group’s network of cruise consultants provide mystery shopping evaluations for ships and itineraries all over the world...
Coyle’s restaurant mystery shopping programs include a network of professional secret shopper evaluators who are well-versed in the dining scenes...
