From longer hours to ever-more-unique treatments, Coyle-referred professional mystery shoppers report that spas are responding to guests’ changing needs...
Author Archive for: Jim Coyle
Coyle Hospitality’s network of professional hotel mystery shoppers report that hotels continue to tweak and adjust room facilities and amenities...
BW Confidential, January 13-26, 2011 US-based Coyle Hospitality Group speaks to BW Confidential, an international business-to-business publication for beauty...
Coyle Hospitality Group’s network of cruise consultants provide mystery shopping evaluations for ships and itineraries all over the world...
Coyle’s restaurant mystery shopping programs include a network of professional secret shopper evaluators who are well-versed in the dining scenes...
A recent report on a study done by an online provider of restaurant menus indicates that many restaurant owners...
Coyle’s refers independent, experienced restaurant secret shoppers who observe, on a daily basis, both the best and worst of...
In the mid-90s, at a café in a posh department store in Tokyo, I recall the server pulling out...
As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve...
There are plenty of ways for restaurateurs to take stock in the new year, but here are a few simple ways to...
