A Coyle Hospitality Group hotel client was reviewing its comment cards to specifically assess guest satisfaction related to the four...
Author Archive for: Jim Coyle
Coyle Hospitality recently collected data from 2,469 diners worldwide, exploring the impact of attributes such as food, staff attitude...
Restaurateurs have been in a very competitive marketplace for years. Full-service restaurants battle with luxury food retail and take-out...
Iberonews reported that European boutique hotel chain NH Hoteles posted exponential growth in the first nine months of 2010, taking...
I think every restaurant consulting firm would agree that you get new customers and keep great ones via word...
At the end of the quarter, one of our upscale restaurant clients asked how they were doing in comparison to their competitive set. ...
Having spent my formative years in Florida, it would’ve made sense for me to adopt the Marlins as my...
Where’s Waldo? Foursquare, Facebook “Places” and Yelp “check-ins” all aim to answer that question. Now that the world can...
Although Coyle Hospitality’s reports often measure the guest experience, Coyle also plays a significant role in helping operators develop the standards...
It’s all about the free Wi-Fi. That’s what hotel guests overwhelmingly say is the most important hotel amenity, according to...
