Whereas most mystery shopping companies choose to cover many or all segments of commerce, Coyle specializes in the hospitality...
Author Archive for: Jim Coyle
A mystery shopper or mystery guest referred by Coyle will experience every aspect of your value proposition through the...
Mystery Shopping companies are organizations that help other businesses (clients) measure their own quality by reviewing the clients’: Brand compliance...
Question: Why does Mystery Shopping Improve Customer Service? Answer: Because the mere perception that they are being watched is...
Congratulations to Jessica H., Terri N., and Linda P. These three participants in Coyle’s Global Spa Survey were randomly...
Royal Caribbean recently reported a strong turnaround in net profit, but optimism remains guarded for most travel businesses as...
When we think of a really fine restaurant and its food, we envision the kitchen; a brightly lit bee-hive...
The American spirit prizes responsibility. This has been proven true in the wake of recent threats where we’ve been...
Hoteliers, restaurateurs and spa operators wishing to maximize the value of their mystery shopping program often ask: Now that...
A hearty congratulations to Coyle’s restaurant clients who won 2010 James Beard Awards, announced on May 2! For a...
