Companies are making strategic adjustments to the changing economy so they are ultimately stronger in the future. This BusinessWeek...
Author Archive for: Jim Coyle
Just over one year ago, NY Times columnist Ben Stein wrote an article titled “Don’t Blame the Business Trip.” ...
Spas are really entering the technology age. Most spas are now scheduling their appointments on Millenium or other software,...
I just read Charles Jacobs’ ‘Management Rewired’ which looks at the latest findings in neuroscience and applies them to...
This article found on todayonline.com talked about how Singapore recently modified some seats in its public transportation system to...
Virgin America’s Guide to Not Screwing Up Customer Service
Jim Coyle, , Blog, Company Values, Guest Experience, Service Best Practices, Staff Engagement, 0What do you get when you combine ego, money, sexy women, and promotional ability? That’s correct; the newest television...
New luxury hotel in Chicago has no-tipping-necessary policy; rival says it’s worth watching
Jim Coyle, , Blog, Guest Experience, Service Best Practices, Service Quality, 0This USA Today’s Hotel Check-in discusses the no-tipping policy at the Elysian Hotel in Chicago by the hotel developer,...
In this article from Smart Money a group of researchers looked at the happiness levels of people who were...
CMOs: Create a Customer Scorecard
Jim Coyle, , Blog, Company Values, Guest Satisfaction, Innovation, 0Well-run companies measure their financial performance. They plan annual spending with a view of their return on investments and...
Diamonds in the Census Mine
Jim Coyle, , The Staff, Guest Experience, Guest Satisfaction, Marketing, 0In Diamonds in the Data Mine, Gary Loveman’s (CEO of Harrah’s Entertainment) quintessential article about customer relationship management (CRM),...
