Coyle Hospitality Group, the hospitality industry’s leading market research and quality assurance firm, and WTS International, a world leader...
Author Archive for: Jim Coyle
Things your staff gotta know…
Jim Coyle, , The Staff, Service Best Practices, Service Quality, Service Recovery, 0Problem: It can be very difficult for your staff to be knowledgeable about an expansive range of topics that...
Hospitality experts are starting to believe there is a light at the end of the tunnel. Hiring becomes a...
Interview with Jeffrey Katzenberg, CEO of DreamWorks
Jim Coyle, , The Company, Service Best Practices, Service Quality, 0Once a week, in his “Corner Office” column, Adam Bryant of the NY Times interviews a Chief Executive about...
100 Things Restaurant Staffers Should Never Do (Part 1)
Jim Coyle, , Blog, Service Best Practices, Service Quality, Service Recovery, 0In The New York Times section of ‘You’re the Boss’, Author Bruce Buschel puts together a list of “100...
JD Power has released it’s 2009 European Hotel Guest Satisfaction Study. Overall hotel guest satisfaction increased in Europe as...
A management guru leads an overhaul of some iconic fast-food chains
Jim Coyle, , Blog, Quality Review, Service Best Practices, 0This article from The Economist outlines Yum! Brand’s CEO Dave Novak’s initiative to create a single global entity that...
