All mystery shoppers/evaluators operate with complete independence and detachment from Coyle Hospitality, to ensure the utmost reliability and objectivity of their data.
Green initiatives has been an increasingly important issue when asking the question, “What do hotel guests want?” According to...
This article provides an overview of two books recently released about women consumers. “Women Want More” by Michael J....
51% of women favor sweets while only 36% for men. Read about it here: http://blog.consumerexpert.org/2009/08/parsing-comfort-food-menu.html
The first article found on authenticorganizations.com, is a back to basics comparison of the two. EmployEE branding is inward;...
As the economy slowly makes its way out of the recession, quick-service restaurants will see changes in consumer spending...
Stress in the workplace is not a new concept, yet these turbulent times have made it something that is...
For those hospitality operators who have been forced to strip it down to bare bones, this video offers some...
Last week we talked about Google. While we’re on the technology bandwagon, let’s talk about another icon of vision...
Last week, Guest IQ looked at loyalty and social networks. As I looked closer at these subjects, I found...
