Enough with the horror stories! We have all heard the cringing examples of unsatisfied guests posting, tweeting, wall-writing, or...
Author Archive for: Jim Coyle
In a recent opinion piece found at www.chiefexecutive.net, Bob Donnelly looks at the importance of employee engagement when considering...
One of the issues we ponder in ‘The Company’ is what makes a brand. An important means of branding...
….to view your restaurant from. In my interview with Kelley Jones, he emphasized how vital it is that restaurant...
Green initiatives has been an increasingly important issue when asking the question, “What do hotel guests want?” According to...
This article provides an overview of two books recently released about women consumers. “Women Want More” by Michael J....
51% of women favor sweets while only 36% for men. Read about it here: http://blog.consumerexpert.org/2009/08/parsing-comfort-food-menu.html
The first article found on authenticorganizations.com, is a back to basics comparison of the two. EmployEE branding is inward;...
As the economy slowly makes its way out of the recession, quick-service restaurants will see changes in consumer spending...
