Jim Coyle | Coyle Hospitality

Surveys: Staff, service indicators of satisfaction

Jim Coyle, October 6, 2009, Blog, Quality Review, 0

This HotelWorldNetwork article summarizes three customer satisfaction studies this year: The J.D. Power and Associates 2009 North America Hotel...

The Wegmans Way

Jim Coyle, October 1, 2009, The Staff, 0

My strategy this week was to do a reverse engineered approach to source my article. Forbes recently came up...

Cutting Staff Turnover for a Better Guest Experience

Jim Coyle, October 1, 2009, Blog, 1

Understood in business is the axiom that happy staff translates to happy customers. A derivative of this axiom is...

Leaders As Anthropologists

Jim Coyle, October 1, 2009, The Company, Quality Inspector, 1

Last week, in Coyle’s ‘The Company’ segment, we heard from top CEOs about paying attention to warning signs and...

Customer Feedback is a Two-Way Speech

Jim Coyle, September 28, 2009, Blog, Quality Review, 0

This article by Gary Schwartz reminds us that guest feedback is a dialogue and that a healthy dialogue with...

What Service Customers Really Want

Jim Coyle, September 27, 2009, Blog, Quality Review, 0

This Harvard Business Publishing article discusses the importance of guests being able to reach knowledgeable employees on first contact....

Parsing the comfort food menu

Jim Coyle, September 25, 2009, Blog, 0

The Center for Culinary Development (CDC, http://www.ccdsf.com), a food and beverage product development company, recently took a look at...

Fundamentals for Retaining Quality Staff

Jim Coyle, September 24, 2009, The Staff, 0

Hiring valuable hospitality staff and training them to meet the demands of the guest is agreeably a vital part...

Rebrand and Regain Trust

Jim Coyle, September 24, 2009, Blog, 0

With the economic meltdown and the many sources available for online chronicling, companies must rebrand to win back consumer...

Video: Danny Meyer’s Speech on His Book–Setting the Table

Jim Coyle, September 23, 2009, The Staff, 0

Danny Meyer’s is arguably one of the leading authorities on delivering a great guest experience. His secrets, discussed fully...

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