In our culture of ‘more is always better’ are we actually making customers less happy. This New York Times...
Blog
A customer is not a prey you can poach
Jim Coyle, , Blog, Customer Loyalty, Guest Experience, Service Recovery, 0The fact that economies are volatile is no surprise to any of us anymore While the hospitality industry took...
Hospitality companies are continually evolving to rely on automated processes and technology to enhance the guest experience. Online reservations...
Fortune recently launched their ‘World’s Most Admired Companies’ survey. In the survey, Fortune asked businesspeople to vote for the...
Joie de Vivre and the Art of the Hotel
Jim Coyle, , The Staff, Company Values, Service Best Practices, Staff Engagement, 0It has been said that people look like their dogs, homes reflect the personality of the owner, and in...
John Mackey’s Whole Foods Vision to Reshape Capitalism
Jim Coyle, , The Company, Company Values, Guest Experience, 0Recently, Jim Coyle commented on Aldi and Trader Joe’s, mentioning how along the lines of value, those two brands...
This Reuters article describes how chains have targeted promotions to previously loyal Hilton customers after Hilton increased its number...
Luxury cruisers are also focusing less on stuff and more on experiences according to Mark Conroy the president of...
Yet another ‘Top Something’ List this week, this time from Fast Company about innovative companies. Like many readers, I...
Social Networking Not Enough for Good Customer Service
Jim Coyle, , Blog, Brand Management, Guest Experience, Marketing, 0In the last few weeks, I’ve posted articles exalting social media and its impact on your company. We’ve seen...
