Secret Shopper News, Trends & Research | Coyle Hospitality

How an innovative company innovates management

Jim Coyle, January 21, 2010, The Staff, Innovation, Leadership, 0

How do you survive a downturn? Innovate the heck out of it…that’s the goal of one of the leading...

Disney Quietly Working on $1 Billion-Plus “Next Generation” Technology Project

Jeff Gurtman, January 21, 2010, The Company, Guest Experience, Technology, 0

This article about Walt Disney Co’s Theme Park division’s potential plans to utilize technology to enhance their guests’ experiences,...

7 Ways to Build A Loyal Team

Jim Coyle, January 21, 2010, The Staff, Company Values, 0

As the economy changes, so does the manner in which loyalty is viewed. According to Daniel Pink, author of...

Outstanding Value

Jim Coyle, January 19, 2010, Blog, Value, 0

Last week in GuestIQ, we saw several pieces from Jessica Zike and Adam Bienvenu that show evidence that a...

“The Three Ways of Great Leaders”

Jim Coyle, January 19, 2010, The Company, Leadership, 0

This FastCompany article describes how two Harvard Business School professors conducted an extensive study of great leaders of business. ...

World’s Most Outrageous Guest Requests

Jim Coyle, January 19, 2010, Blog, Guest Experience, 0

This Forbes article offers some examples of extreme guest requests stories from some veteran concierges. The article provides a...

Spa Trade: “Creative Ways to Attract Customers to Your Spa”

Jim Coyle, January 18, 2010, Blog, 0

In today’s challenging economic climate, it is more important than ever to stimulate and promote consumer visits to your...

Supporting Spa Lifestyles

Jim Coyle, January 15, 2010, Blog, 0

According to this article on elmsluxuryfamilyhotels.com, Spa-goers are looking for more beyond immediate relaxation. They are seeking advice to...

Newly Frugal Generation Revives Discount Dining

Jim Coyle, January 15, 2010, Blog, Marketing, 0

Populous states like Florida, California, and New York are still maintaining unemployment figures teetering around 10%. Despite pundits boasting...

On A Scale of 1 to 10, How Weird Are You?

Jim Coyle, January 13, 2010, The Staff, Company Values, 0

Tony Hsieh, chief executive of Zappos.com, discloses a few of his (10) ten core company values in this lighthearted...

Blog