In 2013, the New York Hilton rattled the industry by taking the decision to discontinue room service to...
Archive for category: Blog
We can't wait to see you at this year's biggest restaurant event--the NRA Show, May 16-19, 2015. We...
“Not all those who wander are lost.” – J.R.R. Tolkien Hotel chains have shown they can be awfully good...
“You define customer satisfaction when the guest becomes so satisfied with the brand that they become part of our...
How Our Fast Casual Secret Shopper Program Works… We get that you see the restaurant world a bit different;...
More culinary awards and stars than you can shake a whisk at have been bestowed upon Bay Area chefs...
What hotel trends are shaping the customer experience in 2015? No doubt, mobile and Millennials loom large. But, baby...
We present Part 2 of “The Pleasure Principle,” by Andrew Freeman & Co., the San Francisco-based boutique hospitality and...
A leading boutique hospitality and restaurant consulting firm based in San Francisco has previewed food and beverage trends for...
With the year not yet out, the top 20 international source markets for inbound US tourism is seeing big...
