Blog | Coyle Hospitality

Building a Brand of the Changing World and Saving Money.

Jim Coyle, November 19, 2009, Blog, Trends, 0

Coca-Cola Co. plans to double its business in the next ten years by catering to the billion people expected...

New TVs signal enhanced guest experience, costs for operators

Jim Coyle, November 17, 2009, Blog, Trends, 0

Previously in this GuestIQ article, I noted a 4hoteliers article that mentions that guests expect more technology in the...

Travel Daily News: “Survey Reveals Spa Consumer Trends”

Jim Coyle, November 17, 2009, Blog, 0

Coyle Hospitality Group, the hospitality industry’s leading market research and quality assurance firm, and WTS International, a world leader...

Spending Trends and Spas

Jim Coyle, November 14, 2009, Blog, Trends, 0

Mike Anderson points out in his blog that for every article saying people are being frugal there is another...

Too Much Beef: Why Arby’s is so low on the restaurant food chain.

Jim Coyle, November 14, 2009, Blog, Trends, 0

The recession – which is arguably over – left many consumers resorting to inexpensive values at fast-food restaurants. McDonald’s...

100 Things Restaurant Staffers Should Never Do (Part 1)

Jim Coyle, November 11, 2009, Blog, Service Best Practices, Service Quality, Service Recovery, 0

In The New York Times section of ‘You’re the Boss’, Author Bruce Buschel puts together a list of “100...

Kids’ menus? Oh grow up!

Jim Coyle, November 10, 2009, Blog, Trends, 0

This Boston Globe article mentions that even though the trend of nutritionally balanced kids’ dishes was ranked Number 4...

2009 European Hotel Guest Satisfaction Study

Jim Coyle, November 6, 2009, Blog, Quality Review, Service Quality, 0

JD Power has released it’s 2009 European Hotel Guest Satisfaction Study. Overall hotel guest satisfaction increased in Europe as...

A management guru leads an overhaul of some iconic fast-food chains

Jim Coyle, November 6, 2009, Blog, Quality Review, Service Best Practices, 0

This article from The Economist outlines Yum! Brand’s CEO Dave Novak’s initiative to create a single global entity that...

Spa Cast: “Coyle Hospitality Research: Spa Consumer Sentiment”

Jim Coyle, November 5, 2009, Blog, 0

Coyle Hospitality Group, a leading market research and quality assurance firm, and WTS International, a world leader in spa...

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